Terms of business letters
Posted on January 5th, 2009 by Stephen
We often get clients ask us why we give them and explain our ‘Terms of Business’ letter.
Put simply, it shows our professional service in detail; it shows our promises to our clients.
The letter shows exactly how the LSUK service operates. It also states what LSUK expects from its clients as well as the process is a two way discussion.
LSUK will ask clients to read and understand the letter before any business is conducted.
The letter covers the following:
Procedures:
This explains the number of appointments and what’ll happen at each one. It also informs about the company’s Professional Indemnity and Public Liability insurances.
Disclosure of information and confidentiality:
Clients must provide LSUK with all information required so the necessary legal documents can be drafted correctly and accurately; relevant for the individual client. All information the client passes over will remain confidential. The Data Protection Act and its formalities gets its mention here.
Timescales:
LUSK will let the client know how long each procedure will take and when the client will have received finished documents.
Fees and payments:
The client will always know the fees involved before any work begins. This section explains when and how payment is made.
Complaints:
While LSUK don’t get any (well, once in blue moon) it’s good to know that a plan is in place to deal with any complaint, a client may have. A formal procedure exists, and all LSUK staff knows it in minute detail, so the client can gain resolution quickly and efficiently. This includes details of the professional body, to which LSUK belongs, should the client not agree with LSUK.
A final thought; the client will always retain a copy of the Terms of Business so they can refer to it at any stage of the process.
It’s there to help the client understand how LSUK operates and judging by the way business is conducted, it must be working!
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